If you’re facing challenges accessing the Hub, these troubleshooting tips can help improve functionality and enhance your experience. Follow these steps to ensure smooth access to iPEC’s resources and support.
For the best experience with iPEC’s Hub, we recommend using Chrome, Firefox, or Safari, as these browsers offer optimal performance with our systems.
Before Accessing iPEC Communications and Assessments
- Add iPEC to Your Safe Senders List: Make sure @ipeccoaching.com and @ipec.com is on your safe senders list. You can follow these whitelisting instructions for all email systems to prevent important communications from going to spam.
- Whitelisting for Work Addresses: If you’re using a work email, contact your IT department to whitelist the ipeccoaching.com domain, as firewalls can sometimes block access to our sites.
Troubleshooting Steps
If you experience technical issues with the Hub, try these solutions:
- Clear Cache and Cookies: Clearing your browser’s cache and cookies often resolves access issues. For instructions, see how to clear cache and cookies.
- Update Your Browser: Ensure you’re using the latest version of your browser by following these instructions to update.
- Disable Browser Extensions: Certain extensions can interfere with website functionality, so check and disable any that might be affecting the Hub.
- Log Out and Log Back In: After clearing cache and updating, log out and back into the Hub to refresh the content.
If your issue persists, please submit a ticket through the HubBot chat, and our Student Support team will assist you. We’re here to help make your experience as seamless as possible!